The customer orders the goods on the website www.jemiol.com, which is tantamount to accepting the regulations and conditions of sale on the website. The customer pays for the purchased goods using one of the available payment options. After the payment is credited, we send the goods by courier to the address previously provided by the customer.
No, it is not necessary to have a login and a password. Purchases can be made without registration. In this option, however, it is not possible to check the order history, and for subsequent orders it will be necessary to re-enter the delivery data.
We provide our clients with the following payment methods:
- Fast electronic transfer - PayU
- Payment to the courier - cash on delivery
In the case of payments in a currency other than PLN, it is possible to pay with Visa / Mastercard or via PayU or PayPal.
We accept payments in the following currencies: PLN, EUR, USD, GBP.
Yes. We ship our products to customers all over the world.
Domestic shipments are carried out by the DHL courier company. The cost of delivery of goods in Poland - PLN 20.
It is also possible to send goods abroad. Prices for individual destinations are visible after selecting the country of delivery and are constantly updated according to carrier fares (FedEx International).
You can also choose from the InPost parcel locker service (delivery cost PLN 15).
After the payment is received, the goods are shipped within 1 to 14 days. We ship the goods only on working days. If the order is placed on Saturdays, Sundays and public holidays, the goods will be shipped on the first business day after the payment is credited. In the event that completing the order will require more time, the customer is informed about it by e-mail or by phone.
If the delivered parcel raises the Customer\'s doubts, and the packaging suggests damage to the goods, the Customer is obliged to refuse to collect the parcel, write a protocol in the presence of the courier and inform about it by e-mail or by phone: Customer Service Office +48 669 207 203.
The customer has the right to return the purchased goods without giving any reason within 14 days from the conclusion of the contract. The necessary condition for accepting the return is: Returning the unused and clean product, with original tags sewn in, Attaching the completed withdrawal form. CUSTOMER INSTRUCTIONS: Print and fill in the withdrawal form. The product, protected against damage, send the completed form to the following address: Online Order Service, ul. Elektoralna 12A, 00-139 Warsaw. The cost of delivery is covered by the customer. The refund is made within 31 days from the date of notification. The form of refund will be the same as the form of payment made by you. If the order was paid for on delivery or by postal transfer, please provide your bank account number in the form. Refunds will not include shipping costs.
The customer has the right to replace the goods purchased in our store within 14 days from the date of delivery. The condition for the exchange is: Returning the unused and clean product, with the tags originally sewn in, Attaching the completed exchange form. CUSTOMER INSTRUCTIONS: Print and complete the exchange form. The product, protected against damage, together with the completed form send to the following address: Online Order Service, ul. Elektoralna 12A, 00-139 Warszawa. The cost of delivery is covered by the Customer. The replacement deadline is 28 days from the date we receive your application. If the Customer has chosen personal pickup as the delivery method, please contact the Customer Service Office to arrange the exchange details.
Pursuant to consumer law, goods sold electronically are covered by a 2-year warranty. During this period, the customer has the right to complain about the goods. Failure to confirm the purchase excludes the possibility of a complaint. CUSTOMER INSTRUCTIONS: Print, complete and sign the complaint form. The product, protected against damage, along with the completed form and confirmation of purchase, send to the following address: Online Order Service, ul. Elektoralna 12A, 00-139 Warszawa. If the customer complains about the goods immediately after receiving it (manufacturing defect), our company covers the shipping costs, in order to arrange the delivery by courier, please contact our office by calling +48 669 207 203. will be processed as soon as possible, but no later than 14 days from the date of receipt of the package. The customer will be informed about the method of considering the complaint by e-mail or by phone. The reimbursement is made within 31 days from the date of filing the complaint. The form of refund will be the same as the form of payment made by you. If the order was paid on delivery or by postal transfer, please provide your bank account number in the form.
In order to choose the right size, use the size table provided with each product. In case of doubts, please contact our office using the contact form or by calling: +48 669 207 203.
The electronic promo code can only be redeemed in the jemiol.com online store. The promo code should be entered in the \"Promo code\" field on the cart screen when placing the order. The discount is granted on the value of the products in the basket. The promo code is one-time and valid for a certain period of time.