Questions & Answers

  1. How does the process of the completion of an order look like?
    • The customer is ordering goods on the side www.jemiol.com what is tantamount to approval of regulations and conditions of sale on the side. The customer is paying with the help of one of the available options to the payment for purchased goods. After posting the payment we are consigning with the courier to the address earlier given by the Customer.
  2. Whether I must register in order to place an order?
    • No, having a login name and a password isn't necessary.It is possible to make purchases without the registration. In this option, however, he isn't able to check the history of orders, and at next orders, new giving data concerning the delivery will be essential.
  3. In what way can I pay to the order?
    • We are making the following payments method available to our Customers:
      • Fast PayU electronic transfer
      • Payment for courier- cash on delivery- only in Poland
      • In case of the payment in other currency than PLN a possibility of the payment by the Visa/Mastercard card exists in other currency or after through the PayU system.
  4. In what currencies can I pay for the order?
    • We are taking payments in the following currencies: PLN, EUR, USD, GBP.
  5. Is there the possibility of the shipment exist abroad?
    • Yes. We are sending our products to customers worldwide, there is an available price list of foreign dispatches below.
  6. What are the way and delivery charges?
    • All parcels are being carried out by the courier DHL company. The cost of the delivery of goods on the area of Poland- PLN 20.
    • A possibility of dispatch gooding abroad also exists:
  7. Group * PLN USD EUR GBP
    1 136,88 zł $ 34,21 € 32,27 £ 27,54
    2 149,53 zł $ 37,37 € 35,25 £ 30,08
    3 159,32 zł $ 39,82 € 37,56 £ 32,05
    4 150,18 zł $ 37,54 € 35,41 £ 30,21
    5 157,30 zł $ 39,32 € 37,08 £ 31,64
    6 171,87 zł $ 42,96 € 40,52 £ 34,58
    7 177,30 zł $ 44,31 € 41,80 £ 35,67
    8 195,94 zł $ 48,97 € 46,20 £ 39,42
    * Group 1: CZ, DE, SK
    Group 2: AT, BE, FR, NL, LU, MC, IT, GB, VA
    Group 3: CY, DK, EE, FI, GR, ES, IE, HR, BG, LT, MT, PT, RO, SE, SI, HU, LV
    Group 4: AD, CH, GI, GG, JE, LI, NO, SM, US, TR
    Group 5: AL., BY, BA, ME, MK, MD, RU, RS, UA
    Group 6: IS, IL, MX, GL, CA, FO
    Group 7: AM, AZ, BH, CN, GE, HK, IN, ID, JP, KW, QA, JO, OM, SG, TH, TW, AE
    Group 8: All other countries
  8. How quickly is the shipment being carried out?
    • After posting the payment, the shipment is being carried out within 2 up to 14 days working days. We are consigning exclusively in working days. In case of placing an order into Saturdays, Sundays and holidays the shipment will take place of the first working days after posting the payment. In the event that completing the order will be taking time more, the Customer is being informed of it by e-mail or over the phone.
  9. Does the possibility of the receipt of the parcel exist in the chosen boutique?
    • Yes, we enable the personal receipt of purchased goods.
      Boutique, in which it is possible to collect the parcel personally, after earlier establishing the receipt of the parcel with our office under a +48 691 157 515 telephone number:
      Flag boutique Łukasz Jemioł, ul. Mokotowska 26, Warsaw
  10. What if will the parcel be damaged during carriage?
    • If the delivered letter is raising doubts of the Customer, and the package is suggesting damaging goods, the Customer is obliged to refuse the receipt of the parcel, to draw up a protocol in the presence of the Courier and to inform by e-mail or over the phone the +48 691 157 515 customer service department of it.
  11. How can I return a purchased product?
    • The customer has the right to return the purchased goods without giving a reason within 14 days of the conclusion of the contract. The condition necessary for the return is:
      • Sending unused and clean product, with original embroidered tags,
      • Attachment of proof of purchase (VAT invoice, fiscal receipt)
      • attaching the completed application form of the withdrawal from the agreement.
    • INSTRUCTION FOR THE CUSTOMER:
      • Print and fill the form of the withdrawal from the agreement in. Send back the product, secured before damage, along with the completed application form and the receipt of purchase to the address:
        Flagship boutique Łukasz Jemioł
        ul. Mokotowska 26
        00-561 Warsaw
      • A Customer is covering the postage.
      • Of repayment of the payment is being made within 14 days of the date of the application. The form of the refund will be the same as the form made through of you payments. If the order was paid cash on delivery or with postal transfer, we ask for passing the number of the banking account in the form.
  12. How can I exchange my purchased goods?
    • The customer has the right to exchange the goods purchased in our shop within 14 days from the date of receiving the shipment. The condition of the exchange is:
      • Sending unused and clean product, with original embroidered tags,
      • Attachment of proof of purchase (VAT invoice, fiscal receipt)
      • Attach the completed exchange form.
    • INSTRUCTION FOR THE CUSTOMER:
      • Print and fill out the exchange form. The product, protected from damage, together with the completed form and proof of purchase, send to:
        Flagship boutique Łukasz Jemioł
        ul. Mokotowska 26
        00-561 Warsaw
      • A Customer is covering the postage.
      • The deadline for the exchange is 14 days from the day we receive your application.
      • If the customer chose as a form of personal receipt of delivery, please contact Customer Service to arrange replacement.
  13. How to make a complaint about the purchased goods?
    • According to consumer law, goods sold electronically are covered by a 2-year warranty. During this period, the customer has the right to complain about the goods. No confirmation of purchase excludes the possibility of a complaint.
    • INSTRUCTION FOR THE CUSTOMER:
      • Print, fill in and sign the claim form. The product, secured against damage, together with the completed form and purchase confirmation send to:
        Flagship boutique Lukasz Jemioł
        Ul. Mokotowska 26
        00-561 Warsaw
      • If the customer advertises the product right after receiving it (manufacturing defect) our company covers the shipping costs, to arrange the delivery of the courier delivery, please contact our office at +48 691 157 515.
      • The complaint will be processed as soon as possible but not later than 14 days from the date of receipt. The customer will be notified by e-mail or telephone about how to handle the complaint.
      • Payment is made within 14 days from the date of claim. The form of refund will be the same as the form of payment made by you. If your order was paid for postage or money order, please enter your bank account number in the form.
  14. How to find out which size of clothes is for me?
    • For the right size selection, use the size table for each product. If in doubt, please contact our office using the contact form or call +48 691 157 515.
  15. I have a discount code, how to use it?
    • The electronic discount code can only be used in the jemiol.com online store. The discount code should be entered in the “Discount Code” box on the cart screen when ordering. The discount is based on the values in the product basket. The discount code is one-off and valid for a specified period.